Privacy Policy
We're committed to protecting your personal information and being transparent about how we collect, use, and share your data when you use our fundraising platform and services.
1. Information We Collect
Personal Information You Provide
When you create an account or use our services, we collect information you directly provide to us. This helps us deliver personalized fundraising solutions and maintain our platform effectively.
- Account Information: Full name, email address, phone number, business title, and company details
- Business Details: Company name, industry sector, business registration numbers, and operational information
- Financial Information: Bank account details for fund transfers, tax identification numbers, and payment processing information
- Communication Data: Messages sent through our platform, support ticket contents, and consultation notes
- Documentation: Business plans, financial statements, pitch decks, and other materials you upload
Automatically Collected Information
Our systems automatically gather certain technical information when you interact with our platform. We use this data to improve performance and understand usage patterns.
- Device information including IP address, browser type, and operating system
- Usage analytics such as pages visited, time spent on platform, and feature interactions
- Location data based on IP address to comply with regulatory requirements
- Cookie data and similar tracking technologies for authentication and preferences
2. How We Use Your Information
We process your personal information for specific business purposes that align with providing effective fundraising services and maintaining regulatory compliance within Australia.
Primary Service Delivery
Your information enables us to connect startups with potential investors, process funding applications, and provide ongoing support throughout the fundraising journey.
- Platform Operations: Account management, authentication, and core fundraising functionality
- Investor Matching: Analyzing business profiles to suggest relevant investment opportunities
- Communication: Sending platform updates, funding opportunities, and educational content
- Compliance: Meeting Australian financial services regulations and anti-money laundering requirements
- Analytics: Understanding platform usage to improve services and develop new features
- Customer Support: Responding to inquiries, troubleshooting issues, and providing guidance
- Security: Detecting fraudulent activity, preventing unauthorized access, and maintaining data integrity
3. Information Sharing and Disclosure
We share your information selectively and only when necessary to deliver our services effectively or meet legal obligations. Here's exactly when and why we might share your data.
Investor Network Sharing
With your explicit consent, we share relevant business information with potential investors in our verified network. You control what information gets shared and can withdraw consent at any time.
Service Providers
Third-party vendors who help us operate the platform, including payment processors, cloud storage providers, and analytics services.
Legal Requirements
Government agencies or regulatory bodies when required by Australian law, court orders, or to protect legitimate interests.
Business Transfers
Potential buyers or partners in case of merger, acquisition, or sale of business assets, always with appropriate data protection measures.
Data Protection Measures
All third parties who receive your information are contractually bound to protect it according to Australian privacy standards. We regularly audit these relationships to ensure compliance.
4. Your Privacy Rights Under Australian Law
Under the Australian Privacy Principles (APPs), you have specific rights regarding your personal information. We've designed straightforward processes to help you exercise these rights.
Important: Most requests can be processed within 30 days. For complex requests involving large amounts of data, we may need up to 60 days and will notify you of any delays.
| Your Right | What This Means | How to Exercise It |
|---|---|---|
| Access | Request copies of personal information we hold about you | Email help@baluminovi.com with "Data Access Request" in subject line |
| Correction | Update or correct inaccurate personal information | Log into your account or contact our support team |
| Deletion | Request deletion of your personal information | Submit written request via email or contact form |
| Portability | Receive your data in a structured, machine-readable format | Request through support channels with verification |
Making Privacy Requests
To verify your identity and protect your information, we'll ask for specific details when you make privacy requests. This might include your registered email address, account verification, or recent activity confirmation.
5. Data Security and Protection
Protecting your information is fundamental to our business. We've implemented comprehensive security measures that meet Australian standards and industry best practices.
Technical Safeguards
- Encryption: All data transmissions use TLS 1.3 encryption, and sensitive data is encrypted at rest using AES-256
- Access Controls: Multi-factor authentication for all staff accounts and role-based access limitations
- Network Security: Firewalls, intrusion detection systems, and regular penetration testing
- Data Backup: Automated daily backups stored in geographically separate Australian data centers
- Monitoring: 24/7 system monitoring for unusual activity or potential security threats
Operational Security
Our team receives regular security training, and we maintain strict internal policies for handling personal information. All staff members sign confidentiality agreements and undergo background checks.
Incident Response: In the unlikely event of a data breach, we'll notify affected users within 72 hours and report to the Office of the Australian Information Commissioner (OAIC) as required by law.
6. Data Retention and Deletion
We retain your personal information only as long as necessary to provide services, meet legal obligations, or resolve disputes. Different types of data have different retention periods based on their purpose and regulatory requirements.
Retention Periods
- Account Information: Retained while your account is active, plus 3 years after closure for potential reactivation
- Financial Records: 7 years from last transaction to comply with Australian Taxation Office requirements
- Communication Logs: 2 years for customer service quality and dispute resolution purposes
- Usage Analytics: Anonymized after 18 months and retained indefinitely for platform improvement
- Marketing Data: Until you unsubscribe or request deletion, whichever comes first
Secure Deletion Process
When data reaches its retention limit or you request deletion, we use industry-standard secure deletion methods. This includes overwriting data multiple times and destroying physical storage media when decommissioned.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform. You have control over these technologies and can manage your preferences at any time.
Essential Cookies
Required for basic platform functionality, including authentication, security, and core features. These cannot be disabled.
Analytics Cookies
Help us understand how you use our platform so we can improve performance and develop better features.
Preference Cookies
Remember your settings and preferences to provide a more personalized experience across sessions.
You can manage cookie preferences through your browser settings or our cookie preference center. Note that disabling certain cookies may affect platform functionality.
8. International Data Transfers
While we primarily store data within Australia, some of our service providers operate internationally. When we transfer data overseas, we ensure appropriate safeguards are in place to protect your information.
Transfer Safeguards
- Data Processing Agreements with all international vendors requiring Australian-equivalent privacy protections
- Regular audits of overseas service providers to ensure compliance with our privacy standards
- Encryption of all data during transfer and storage, regardless of location
- Contractual requirements for data deletion or return upon service termination
We only work with service providers in countries that have adequate privacy protection frameworks or who agree to binding contractual obligations that meet Australian privacy standards.
9. Children's Privacy
Our platform is designed for business use and is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors without appropriate parental or guardian consent.
If we discover that we have inadvertently collected information from someone under 18, we will delete it promptly. Parents or guardians who believe we may have collected their child's information should contact us immediately.
10. Changes to This Privacy Policy
We review and update this privacy policy regularly to reflect changes in our services, technology, or legal requirements. We'll notify you of significant changes through email or prominent platform notices.
Continued use of our services after policy changes constitutes acceptance of the updated terms. However, we'll seek explicit consent for any material changes that affect how we use your existing data.
Version History: Previous versions of this privacy policy are available upon request. We maintain a complete record of changes for transparency and compliance purposes.
Privacy Contact Information
Questions about this privacy policy or how we handle your personal information? We're here to help and committed to addressing your privacy concerns promptly.